Shipping policy

Thank you for choosing CAMPBELL HOOPER STORE. Based in Auckland, New Zealand, our online store focuses on retailing premium fresh seafood and frozen fresh produce. We abide by strict order handling protocols and adopt professional insulated cold-chain packaging to protect fresh goods, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold-chain packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh seafood orders will be delivered via professional cold-chain shipping service, with an estimated domestic delivery period of 2 to 5 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, weather changes, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders. CAMPBELL HOOPER STORE shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged Packages
If your fresh seafood parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 7 days after the scheduled delivery date. Long-distance cold-chain transportation may cause packaging rupture or slight freezing deformation of fresh products. If you receive damaged, thawed or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Storage Disclaimer
All fresh and frozen seafood products require low-temperature storage and timely consumption after delivery. Customers shall store and handle products in accordance with professional food storage guidelines. We reject after-sales claims for product deterioration, spoilage and damage caused by improper storage, delayed collection or improper manual handling after parcel delivery.
Domestic Shipping Compliance
We provide standard cold-chain shipping services covering most regions of New Zealand. All fresh food shipments strictly comply with New Zealand local food safety and biosecurity management regulations. We will not be responsible for parcel detention and losses caused by buyers’ failure to comply with local receiving rules or timely pick up parcels.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: CAMPBELL HOOPER STORE
Phone number: +64 21 736 4598
Email: info@camhoo.shop
Physical address: 134 Te Irirangi Drive, Clover Park, Auckland 2019, New Zealand